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Chat is fully support chat rooms with the rest of Salesforce, making it easy for you to access all the information you need about your customers in a single workspace. Einstein Bots are computer programs that can save both your agents and customers time vhat handling routine requests and gathering pre-chat information. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website.
Use Embedded Service to create a customizable chat window that customers use to get the help they need. However, Chat features several APIs that enable developers to fully customize the slut wives chat experience for your org.
You have two options: use a guided setup flow or manually create a custom implementation. As a support agent, you assist dozens of customers with their support issues every day.
In addition, Salesforce leverages the power of chst Service Cloud, giving you access to important tools like a knowledge base and pre-defined support messages, that let you assist your customers and close cases more quickly. Support agents free sex chat araraquara the Chat Console to send and receive messages.
Whether you're a seasoned veteran or new to Chat, there are several tools at your disposal that make it easy to assist multiple customers at the same time with chat. Let's get started. You can implement Chat almost entirely in Setup without writing code.
The Chat Console and Omni-Channel are helpful for customer support supervisors, too. They can also run reports on live chat session records to gain insight into how their agents are performing. Omni-Channel routes chat requests to the right agent based on availability and qualifications.
Bots are your agents' allies—not their replacements. When these four parts come together, they create one seamless web chat experience for your customers and support team.
Then, add Embedded Service and Einstein Bots to give your agents and cuat the best web chat experience. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device. Chat is a comprehensive chat solution that makes it easy for you to support customers.